{"id":8619,"date":"2025-11-27T12:58:03","date_gmt":"2025-11-27T11:58:03","guid":{"rendered":"https:\/\/www.estos.de\/?page_id=8619"},"modified":"2026-01-07T14:55:14","modified_gmt":"2026-01-07T13:55:14","slug":"services","status":"publish","type":"page","link":"https:\/\/www.estos.de\/en\/about-us\/services\/","title":{"rendered":"Services"},"content":{"rendered":"\t\t
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estos Services:
quick help for questions & problems<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The right service for every requirement <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Whether technical support, consulting or individual implementation: with our modular service offering, we support customers and partners exactly where they need it. As a manufacturer and your reliable technology partner, we offer tailor-made solutions – from self-help portals and support from your certified partner to direct support. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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estos Services
for customers & partners at a glance<\/h2>\t\t\t\t<\/div>\n\t\t
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Services<\/div>\t\t\t\t<\/div>\n\t\t
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estos support portal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Helping people to help themselves<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For whom?<\/strong>
Customers & Partners<\/p>

What?<\/strong>
Documentation, instructions, technical requirements & FAQs<\/p>

When is it recommended?
<\/strong>Ideal for answers to basic questions, technical details & problems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Support from partners<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Consulting, implementation & support<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For whom?<\/strong>
Customers <\/p>

What?
<\/strong>Support from your experts who know your installation & infrastructure best.<\/p>

When is it recommended?
<\/strong>Always the first point of contact for you as a customer for advice, installation and support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Software maintenance agreement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Updates & Upgrades<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For whom?<\/strong>
Customers – order via partner<\/p>

What?
<\/strong>Pure provision of updates & upgrades – installation & support via partners.<\/p>

When is it recommended?
<\/strong>For each customer to ensure operability and security with the latest version.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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estos Customer Care<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Direct contact to estos<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For whom?
<\/strong>Customers – order via partner<\/p>

What?
<\/strong>Technical advice from estos in terms of queries or problems with our products. The implementation must be ordered separately. <\/p>

When is it recommended?
<\/strong>If you as a customer would like to contact us as a manufacturer for technical support in addition to the partner.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Service level agreement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Guaranteed response times<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For whom?
<\/strong>Customers – order via partner<\/p>

What?
<\/strong>Feedback within agreed response times. The solution time depends on the enquiry made. <\/p>

When is it recommended?
<\/strong>As an addition to the estos Customer Care contract, you can secure guaranteed response times through the Service Level Agreements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tSLA scope of services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Professional Services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Customised services<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For whom?
<\/strong>Partner<\/p>

What?
<\/strong>Implementation of individual services on behalf of the estos partner following a prior feasibility study.<\/p>

When is it recommended?
<\/strong>If you require individual services (e.g. workshops, project support) as a partner, please contact your account manager.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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No solo effort.<\/br>\nOnly as a team!<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Our team answers partners’ and customers’ questions about our products and helps with technical challenges. We support our partners in continuously expanding their knowledge. This means that customers can rely on their qualified expertise. Customer feedback is what drives us! Because it is the only way we can continuously improve our products. <\/p>

Daniel Deckert
<\/strong>Teamlead estos Customer Care
<\/strong><\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Personal support & innovative products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We have been providing products for the best collaboration and telephony since 1997. Discover our product portfolio now! <\/p>\t\t\t\t<\/div>\n\t\t\t\t

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estos Services: quick help for questions & problems The right service for every requirement Whether technical support, consulting or individual implementation: with our modular service offering, we support customers and partners exactly where they need it. As a manufacturer and your reliable technology partner, we offer tailor-made solutions – from self-help portals and support from […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":3257,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Our services | estos","_seopress_titles_desc":"Whether technical support, consulting or individual implementation: with our modular service offering, we support customers and partners exactly where they need it. As a manufacturer and your reliable technology partner, we offer tailor-made solutions - from self-help portals and support from your certified partner to direct support. ","_seopress_robots_index":"","footnotes":""},"class_list":["post-8619","page","type-page","status-publish"],"acf":[],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/www.estos.de\/en\/wp-json\/wp\/v2\/pages\/8619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.estos.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.estos.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.estos.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.estos.de\/en\/wp-json\/wp\/v2\/comments?post=8619"}],"version-history":[{"count":0,"href":"https:\/\/www.estos.de\/en\/wp-json\/wp\/v2\/pages\/8619\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.estos.de\/en\/wp-json\/wp\/v2\/pages\/3257"}],"wp:attachment":[{"href":"https:\/\/www.estos.de\/en\/wp-json\/wp\/v2\/media?parent=8619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}