estos Services:
quick help for questions & problems
The right service for every requirement
Whether technical support, consulting or individual implementation: with our modular service offering, we support customers and partners exactly where they need it. As a manufacturer and your reliable technology partner, we offer tailor-made solutions – from self-help portals and support from your certified partner to direct support.
estos Services
for customers & partners at a glance
estos support portal
Helping people to help themselves
For whom?
Customers & Partners
What?
Documentation, instructions, technical requirements & FAQs
When is it recommended?
Ideal for answers to basic questions, technical details & problems.
Support from partners
Consulting, implementation & support
For whom?
Customers
What?
Support from your experts who know your installation & infrastructure best.
When is it recommended?
Always the first point of contact for you as a customer for advice, installation and support.
Software maintenance agreement
Updates & Upgrades
For whom?
Customers – order via partner
What?
Pure provision of updates & upgrades – installation & support via partners.
When is it recommended?
For each customer to ensure operability and security with the latest version.
estos Customer Care
Direct contact to estos
For whom?
Customers – order via partner
What?
Technical advice from estos in terms of queries or problems with our products. The implementation must be ordered separately.
When is it recommended?
If you as a customer would like to contact us as a manufacturer for technical support in addition to the partner.
Service level agreement
Guaranteed response times
For whom?
Customers – order via partner
What?
Feedback within agreed response times. The solution time depends on the enquiry made.
When is it recommended?
Als Zusatz zum estos Customer Care Vertrag sichern Sie sich über die Service Level Agreements garantierte Reaktionszeiten.
Professional Services
Individual implementation
For whom?
Partner
What?
Implementation of individual services on behalf of the estos partner following a prior feasibility study.
When is it recommended?
If you require individual services (e.g. workshops, project support) as a partner, please contact your account manager.
No solo effort. Only as a team!
Our team answers partners’ and customers’ questions about our products and helps with technical challenges. We support our partners in continuously expanding their knowledge. This means that customers can rely on their qualified expertise. Customer feedback is what drives us! Because it is the only way we can continuously improve our products.
Daniel Deckert
Teamlead estos Customer Care
Personal support & innovative products
We have been providing products for the best collaboration and telephony since 1997. Discover our product portfolio now!