ProCall for Public Sector
Communication and collaboration – secure, accessible and highly available.
Data protection compliant and interoperable. In the private cloud or on-premises.
Whether you are a federal authority, local government or state university, ProCall can help you improve internal and external communication and collaboration in all public sector institutions. Secure, simple and flexible, ProCall UCC software is tailored to your individual needs.
Individual communication center
- Own presence status with note
- Telephone lines at a glance
Notification of missed communications
Call list for a better overview & quick call repetitions
See availability immediately
- Color-coded presence
- Notes & dates of the contact
- Synchronization with linked calendars
Telephoning made easy
- All contact data centrally available
- From ERP, CRM, etc. via MetaDirectoy
- Plan & start calls
Switch to the ProCall Meetings dashboard or call up Microsoft Teams integration
Text chat with status display, file exchange and emojiis
Define line settings, e.g. call forwarding, do not disturb, shortcut keys
Start communication directly via the contact's channels
Quickly view files shared with the contact
Personalised. For everyone. GDPR-compliant & accessible.
ProCall enables simple, cross-departmental communication. The UCC software promotes efficiency and employee satisfaction, even in hybrid working models. Accessibility is a matter of course:
Easily meet specific requirements
ProCall and the public sector are the perfect match!
Security and data protection
GDPR, BSI certification and secure handling of sensitive data: ProCall supports you in adhering to official compliance guidelines.
Reliable and highly available
MultiSite, redundancy and maximum scalability: distributed systems ensure high availability and almost 100% reliability. With ProCall Infinity.
Support and maintenance
Software maintenance contract, service level agreements and over 25 years of estos: The availability of updates, security patches and an experienced support team are guaranteed.
Simple and barrier-free
Intuitive operation and use anywhere: The user interface is available on laptops, tablets, smartphones and via web browsers or as a desktop client.
Efficient and effective
Anywhere and flexible: employees make calls via softphone using their work number. Desk phones are no longer necessary, flexible workplaces are possible.
A telephone number
Anywhere and flexible: employees make calls via softphone using their work number. Desk phones are no longer necessary, flexible workplaces are possible.
Integrated and flexible
Small municipality or large federal authority with several locations: ProCall integrates flexibly into the ICT concept. With connection to.
Fax, SMS and voicemail
ixi-UMS for unified messaging: intuitively send, receive and manage faxes, voice messages and text messages using your email client. Integrated into ProCall.
ProCall for Public Sector. For even more proximity to citizens. For even better service.
ProCall for Public Sector offers all functions for business telephony and simple collaboration.
User-friendly. Secure. For everyone.
Telephony & Computer Telephony Integration (CTI)
- Call acceptance and forwarding: Calls can be accepted, rejected, put on hold or forwarded.
- Call lists: Overview of made, received and missed calls.
- CLIP No Screening: Display of selected phone numbers for outgoing calls – company number also mobile.
- Conference calls: Setting up and controlling conference calls.
- Call forwarding: Simple setup of call forwarding for various scenarios (e.g. “on busy”).
- Click-to-Call: Direct call start from websites or applications.
- Do not disturb: “Do not disturb” presence status blocks incoming calls.
- Redial and call notes: Automatic redial on busy and adding notes.
- Multi-platform: Can be used on Windows, iOS, Android and MacOS.
Softphone functions & audio/video communication
- HD Voice support: Crystal-clear voice quality with compatible SIP telephone systems.
- Make phone calls: Via PC, laptop or your smartphone – from anywhere!
- Headset compatibility: Optimized for many headset brands such as Jabra, Poly/Plantronics, EPOS and Yealink.
- Remote desktop mode: Access to softphone functions via RDP.
- Video conferencing: Integration with ProCall Meetings for up to 50 participants.
- Screen sharing: Share screen and allow control on request.
- Audio/video calls: WebRTC enables simple one-click audio/video calls between ProCall users.
Presence management, instant messaging & user-friendliness
Presence management & chats
- Presence status: Shows whether a user is available, busy or absent.
- Integration with calendars: Calendar entries influence the status automatically.
- 1:n Chats: Text messages with individuals or groups.
- File exchange: Sending documents, images or videos in the chat.
- Reactions and emojis: Fast interactions through emojis.
- Search chat history: Easily find messages again.
User-friendliness & barrier-free use
- Notifications: Notifications of missed calls, chats or new e-mails.
- Favorites function: Save frequently used contacts and phone numbers as speed dials.
- Various applications: ProCall App for Web, ProCall App for iOS & Android, ProCall App for Microsoft Teams and ProCall for Microsoft Windows.
- Accessibility: Accessible design & better usability for all users through keyboard operation, RTT function for calls and video chats as well as operation with screen readers
Integration & Extensions
- Microsoft Teams: Synchronization of presence and call status between ProCall and Teams.
- Groupware integration: Simple connection to systems such as Outlook or DATEV.
- Unified Messaging: Management of fax, SMS and e-mails directly in the ProCall Client with ixi-UMS.
- ChatGPT: ChatGPT integration can be used directly from the ProCall interface in the chat.
- Public telephone directories: Connection e.g. from DasTelefonbuch, TwiTel, Swisscom Directories or the klickTel server.
- Business process integration: Flexible customization of call windows, contact details and context menus as well as connection of contact data sources via MetaDirectory.
Interoperability, security & data protection
- MultiVendor: Integration of different telephone systems from various manufacturers.
- MultiSite: Connection of distributed sites to one and the same UCServer for cross-site connectivity.
- MultiDevice: Platform-independent and cross-device usable for Windows, MacOS, IOS and Android.
- GDPR compliance: Data protection-friendly default settings and encrypted connections.
- Flexibility: Can be used without a VPN connection (“VPN-less”).
You can find the full range of ProCall services in the Support Portal.
Technical highlights
Your requirements are individual, just like our solution!
Contact us and we will discuss with you which products, modules, tools and integrations are best suited to your needs.
Our customers in the public sector use the following products:
Merge different databases into a central contact directory.
Bring all communication and information channels together as unified communications.
Manage important services such as fax, voice and SMS under one interface.
For companies with distributed locations or special requirements for telephony and reliability.