Reference: Cordes Group of Companies
Optimization of decentralized workstations with ProCall
estos massively increases the efficiency of the Cordes Group with a unified communications and CTI software suite for 21 locations by simplifying and standardizing call management for 1,200 users in the office, at home or in the field.
All are connected
The standardized solution enables effortless communication between customers, retailers, business partners and suppliers.
Customer service at a new level
The integration of ProCall with Voxtron Communication Center shortens telephone waiting times. Employees work with the ProCall client, the VCC runs in the background.
Efficient call management
Callers are automatically forwarded to available, qualified employees. Callbacks can be automatically distributed to the employees who are available.
Sector
Wood industry
Country
Germany
Number of employees
2,500+
Number of locations
21
Number of estos users
1,200+
"Timber Talks": the new way the industry communicates
The Cordes Group is known for its exceptional quality, reliability and trustworthiness. One of Germany’s largest groups of companies in the timber industry includes wholesalers and retailers as well as well-known industrial companies. To be successful in the digital age, the Cordes Group must communicate efficiently and respond quickly with customers, dealers, business partners and suppliers.
Quick successes: The Cordes Group focuses even more strongly on the customer
The Cordes Group is known for its exceptional quality, reliability and trustworthiness. One of Germany’s largest groups of companies in the timber industry includes wholesalers and retailers as well as well-known industrial companies. To be successful in the digital age, the Cordes Group must communicate efficiently and respond quickly with customers, dealers, business partners and suppliers.
Integrating ProCall with Voxtron via APIs and SDKs was just as easy as linking it to the CRM. The professional cooperation with estos ensured a smooth implementation. The integration not only ensures increased efficiency. Software updates are now also easier to install.
Sascha Wrobel
IT consultant
SNcom GmbH
The technical implementation and its impact on business
Thanks to the standardization of the ITC structure with ProCall 8, the integration of softphones and mobile devices and the integration with Voxtron Communication Center, the Cordes Group is well positioned for the future thanks to increased efficiency, optimized customer service and the reliable integration of locations and decentralized workstations.
Standardized directory and efficiency
The MetaDirectory consolidates contact information in a single LDAP-based directory. This speeds up searches and makes employees more productive.
Flexible presence management and remote support
ProCall’s presence management records the availability of the workforce and improves communication – regardless of where employees are currently working: in the office, remotely or on the road.
Centralized infrastructure and reliability
Centralized processes with secure connections using MPLS and virtual desktops optimize system reliability and simplify updates, ensuring consistent service at all locations.
Discover more
estos products
UCC and CTI for large companies and unlimited scalability.
UCC and CTI for large companies and unlimited scalability.
UCC and CTI for large companies and unlimited scalability.
Standardization of ProCall 8 in your UC&C and CTI strategy
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