Step by step to a new Unified Communications solution

The best customer service and fast response times are crucial for business success today. Communication solutions play an important role in this. They combine business telephony with collaboration tools such as chat or video telephony and are highly integrated into business-critical applications such as ERP or CRM. In this way, they ensure good accessibility and smooth processes and support teams in their collaboration. There are many challenges when introducing a new unified communications (UC) solution. This article summarizes the most important steps for switching to a UC solution: From planning to going live, you will receive practical tips to make the transition seamless.